FAQs

 

How long does my order take to arrive?

I aim to produce the vinyl on the same day that you order, however, there may be times when we are extremely busy and orders can take up to 7- 10 working days.

Is my delivery free?

If you live in the United Kingdom, standard delivery is free. If you require an express delivery then there will be a cost of £15.

International/ European delivery is still charged.

What is your returns policy?

If I have made an error with your vinyl or it is damaged, you may return it within 30 days for an exchange or store credit, as long as the product is in it’s original condition and packaging and has not been applied to any surface. Please contact us prior to returning your order. I do not offer credit back on shipping.

If your order package was damaged during shipping, we will happily offer you a replacement at no charge. Please provide photographs of the damaged packaging before opening and the damage to your wall decal. Please note: we will only replace the damaged decal, once we have received it and we do not pay for any courier cost except if it is damaged beyond repair.

Avoid choosing the wrong colour vinyl by requesting a sample of vinyl. Please Note: If you placed the order incorrectly via our site then we will replace the vinyl at an additional cost but only once we have received the order.

Will the decal damage my walls?

The vinyl I use is high-quality decorator vinyl that will last for up to 5 years indoors. It has a clear adhesive that leaves no residue, but occasionally  it may cause flakes of paint to come off, depending on the paint on the walls, and these might need to be touched up.

Please note:  If you place your vinyl wall art on a surface where the paint is already peeling or cracking, it could cause more paint to flake off , just as painters tape would do the same thing.

The vinyls also react to damp in walls, so if you’re applying the vinyl to a damp wall it might peel off.

Lastly if you have new paint on walls it is advisable to wait at least 8 weeks to stick your vinyls on as this can also make the paint peel.

Can I reuse my decal?

Unfortunately, vinyl wall designs cannot be reused. It has a sticker-like quality that, once placed on the surface, will tear and become distorted when trying to remove.

How long will my decal last?

Your vinyl design can last up to 5 years or more indoors, depending on the environment.

Can I wash wall art when it's applied?

Yes, you can clean your Wall Art with a mild mixture of soap and water. Note that abrasive cleaners and harsh chemicals may damage the vinyl. You may think your Wall Art is invincible; but sadly it isn't.

What surface can I put my decal onto?

Just about any smooth surface will work great; walls, tiles, windows, ceilings, floors, metal, plastic surfaces, fridges, furniture, glass, mirrors and more. You can apply your designs to textured walls with a little extra care and attention. We cannot guarantee the finish on the textured walls.

Please Note: If you have lime-washed walls or earth-cote walls the vinyl will not stick due to the powdery residue. We also advise that if you have washable paint on your walls, that you buy an additional silicone to ensure the vinyl decal sticks to the wall properly.

Please Note: Freshly painted walls need at least 8 weeks to dry before applying your Wall Art. In Winter, if your room or walls are cold, the adhesive takes a bit longer to activate. Slowly and patiently peel it off and keep rubbing the vinyl with your finger until it sticks.

When applying to glass, tiles, cars or plastics: use water with a tiny bit of dishwashing liquid, apply the decal, squeegee all the water and bubbles out, sometimes leave it for a few hours before you remove the clear tape. If the surface is very cold it takes longer to adhere.

Can I apply to newly painted walls?

If you have painted recently it is recommended you wait for at least 8 weeks. This allows the gases to expel from the paint and it to properly dry.

Please Note: If paint is 'washable' your decal will either not stick or will peel off your paint when you remove.

How do I remove my decal?

To remove the stickers you can use a hair-dryer to warm up and reactivate the glue, then carefully peel it away. After removing the sticker you can clean up slick surfaces like glass, metal (i.e. fridges, washing machines), and non-porous tile with methylated spirits. Usually you can simply peel up an edge of the sticker and slowly peel it off the wall. We cannot guarantee perfect condition of your walls once our stickers are removed: small bits of paint might come off due to the adhesive nature of the vinyl.