Frequently asked questions

Have a question about your wall decal or wall sticker? See below for some common questions and answers. Still can’t find it? Contact us today!

Ordering & Shipping FAQs

How to order Online +

 

 

  1. Browse to our products by clicking on the “categories” menu item and selecting the category you are interested in purchasing from.
  2. When you see the design you like, click on the thumbnail image to open a detailed page.
  3. On this page you can select the size of the design as well as the orientation and colours, once you are happy with your selection click on the “Add to cart” button.
  4. Here you will see your purchase order, when you are satisfied with your order click on the “ Checkout” link.
  5. If you are a registered user, login in on this page to proceed to the payment page or alternatively create and account by clicking on the “New? Please Provide Your Billing Information” radio button
  6. Accept the terms and conditions and click on send registration.
  7. Please check that your billing information is correct and click on next, agree to the terms of service and click on “Confirm order”.
  8. On the next page you will be required to Fill in your payment details – we accept PayPal and electronic transfers. Our banking details are at the bottom of the purchase order for an electronic transfer. If you choose this option, you MUST use your purchase order number as a reference and email us the proof of purchase. Once this is complete, click on submit.
What forms of payments does Wallart Studio accept? +

Cash deposit, electronic transfers or online banking & PayPal.

How long does it take for my order to arrive? +

We can produce the vinyl on the same day that you order, however, there may be times when we are extremely busy and orders can take up to 7 working days.

Shipping as follows:

Standard Royal Mail Postage (UK Mainland) 3 – 5 working days, £3.95

Courier (UK Mainland) 1 – 2 working days, £6.90

Courier (Outside of UK Mainland) – We will let you know, based on your location -please email us for a courier quote.

How much is shipping? +

This depends on the route you choose –

Standard Royal Mail Postage (UK Mainland) 3 – 5 working days, £3.95

Courier (UK Mainland) 1 – 2 working days, £6.90

Courier (Outside of UK Mainland) – Please use the “Courier Quote” tab on the HOME page and we will email you a quote based on your location.

*Wallart Studios will not be held responsible for orders being lost via either the courier company or Royal Mail.

*Wallart Studios does not take any responsibly for any delay in delivery by either the courier company or Royal Mail.

What is Wallart Studio's return policy? +

If we have made an error with your vinyl or it is damaged, you may return it within 14 days for an exchange or store credit, as long as the product is in it’s original condition and packaging and has not been applied to any surface. Custom orders are non-returnable/non-refundable. Please contact us prior to returning your order. We do not offer credit back on shipping. If your order was damaged during shipping, we will happily offer you a replacement at no charge. Please provide photographs of the damaged packaging before opening and the damage to your wall decal. Please note: we will only replace the damaged decal, once we have received it and we don’t pay for any courier cost except if it is damaged beyond repair.

Avoid choosing the wrong color vinyl by requesting a sample of vinyl. Please Note: If you placed the order incorrectly via our site then we will replace the vinyl at an additional cost but only once we have received the order.

Products & Designs FAQs

I hear that vinyl wall art is basically a sticker, right? Why decorate with a sticker? +

 

The idea behind vinyl wall art/lettering is that of a sticker, which makes it GREAT for decorating! A wall decal or wall sticker, is easy to apply, affordable, and completely removable. The vinyl we use is a decorator grade vinyl that can last for up to 5 years inside and has a matte sheen. When applied, it looks like it has been hand painted by an expert artist (without the mess or expense).  You just can’t go wrong with vinyl wall art and its infinite possibilities!

Will Vinyl Wall Art damage my walls? +

No. The vinyl we use is high-quality decorator vinyl that will last for up to 5 years indoors. It has a clear adhesive that leaves no residue, but sometimes it does cause flakes of paint to come off and these might need to be touched up.

This makes it great for decorating your home, apartment, dorm and place of business. (Please note:  If you place your vinyl wall art on a surface where the paint is already peeling or cracking, it could cause more paint to flake off , just as painters tape would do the same thing.) Our vinyls also react to damp in walls, so if you’re applying the vinyl to a damp wall it might peel off.

With cold walls or winter conditions, the glue takes a bit longer to activate, so you should either warm the room or just keep rubbing the vinyl until it sticks.

Can I reuse my vinyl decal? +

Unfortunately, vinyl wall designs cannot be reused. It has a sticker-like quality that, once placed on the surface, will tear and become distorted when trying to remove.

How long will my vinyl design last? +

Your vinyl design will last up to 5 years or more. indoors.

Can I wash Wallart once applied? +

Yes, you can clean your WallArt with a mild mixture of soap and water. Note that abrasive cleaners and harsh chemicals may damage the vinyl. You may think your WallArt is invincible; but if you throw acid onto it, it will burn.

What types of surfaces can I apply vinyl wall art? +

Just about any smooth surface will work great  walls, tiles, windows,ceilings, floors, metal, plastic surfaces, fridges, furniture, glass, mirrors and more. You can apply your designs to textured walls with a little extra care and attention. We cannot guarantee the finish on the textured walls. If you have limewashed walls or earthcote walls the vinyl will not stick due to the powdery residue.

Please Note: Freshly painted walls need at least 3-4 days to dry before applying your WallArt. In Winter, if your room or walls are cold, the adhesive takes a bit longer to activate. Slowly and patiently peel it off and keep rubbing the vinyl with your finger until it sticks.

When applying to glass, tiles, cars or plastics: use water with a tiny bit of dishwashing liquid, apply the decal, squeegee all the water and bubbles out, sometimes leave it for a few hours before you remove the clear tape. Again, if the surface is very cold it takes longer to adhere.

 

Can I apply to recently painted walls? +

If you have painted recently it is recommended you wait for at least 3-4 days (in the Summer) before you apply any stickers. In Winter this increases to 5-6 days.

Please note: Please allow time for your painted wall to fully dry before applying the decal ( 3-4 days or more in winter 5-7 days). if applied before the paint is fully dry the chemicals or water that are still being released from the paint will react with the adhesive glue and your decal will literally fall of the wall.

How do I remove the WallArt? +

To remove the stickers you can use a hair-dryer to warm up and reactivate the glue, then carefully peel it away. After removing the sticker you can clean up slick surfaces like glass, metal (i.e. fridges, washing machines), and non-porous tile with methylated spirits. Usually you can simply peel up an edge of the sticker and slowly peel it off the wall. We cannot guarantee perfect condition of your walls once our stickers are removed: small bits of paint might come off due to the adhesive nature of the vinyl.

Please Note: Please allow time for your painted walls to fully dry before using the sticker (2-3 weeks). If applied before the paint is fully dry, the adhesive from the graphic could bond more strongly to the paint, potentially causing some paint to come off when decals are removed. Usually stickers just peel off with no problems and no damage to surfaces. However, the condition of some painted surfaces and the location of your wall sticker can mean that some paint flecks are also removed. Depending on a combination of these factors, minor paint touch-ups could be required after removal. We are not liable for possible damage to surfaces.

I'm not sure of the colour swatch on the screen, how do I know what the right colours are? +

We can send you  a colour sample of the design you’re after. We understand that it can be hard to determine colour online. Contact us with the colors you would like to view, and we will send them out ASAP.

Enquiries: info@wallartstudios.co.uk

Custom Designs – FAQ

I want to order a custom design How do I do that? How much do you charge? +

We have a minimum charge of £10.00 for concept, thereafter we charge £12.00/hour. We will discuss your ideas and work to come up with something you will truly cherish. if you have a strict budget we will work within the budget amount specified. If you have designed your own wall art you may email us the vector file (line art) in a pdf, ai, cdr or eps format.

What sizes are available? +

Think BIG! The size is up to you! We have standard sizes on the website, but we can re-size any design according to your specifications or space.